Data protection

Personal data protection policy

When you visit our website, your privacy is extremely important to us. Your personal information will remain confidential unless you voluntarily disclose it.

We undertake not to share, sell or transfer personal data to third parties, except when required by law or necessary to fulfill your request (e.g. delivery, technical support, invoicing).

If you send us an email with personal data (e.g. a question, comment or inquiry via a form), we will use this information solely for the purpose of processing your request. In certain cases, we may forward your inquiry to responsible employees or trusted partners who can better assist you.

The data we collect may also be used for marketing purposes within the Exoro system, such as informing you about new products, promotions and offers. Such processing is carried out in compliance with all legal obligations and with the possibility of opting out at any time.

Further processing of personal data for scientific, historical or statistical purposes shall not be considered incompatible with the original purpose, provided that appropriate protection and anonymization measures are implemented.

Cookie settings

Cookie policy

This cookie policy was last updated on February 4, 2025 and applies to all users and companies with permanent residence in the European Economic Area and Switzerland.

1. Introduction

The website www.exoro.hr uses cookies and related technologies to improve your user experience. Below we provide details about the types of cookies we use, why we use them, and how you can manage your settings.

2. What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They enable the website to function properly and provide insight into user behavior so that we can continually improve the service.

3. Other technologies

Uz kolačiće, koristimo i druge tehnologije poput skripti i web beacona (pixel tagova) koji omogućuju interaktivne funkcionalnosti te praćenje posjeta radi analize i oglašavanja.

4. Types of cookies we use

Technical and functional

These cookies enable basic site functions – remembering your preferences, saving products to your cart, etc. They are set automatically and do not require consent.

Statistical

We use them to collect anonymous data about site usage. They help us better understand user habits and optimize content. We ask for your consent for these cookies.

Advertising

These cookies allow us to track the effectiveness of advertising campaigns and show you ads that are relevant to you. We do not store sensitive data, but associate anonymous information with a unique ID.

Marketing and tracking

They are used to create user profiles and track users across websites to display personalized ads. We also ask for your explicit consent for this type of cookie.

5. Social networks

Our site contains integrated content from Facebook and Instagram. These platforms may set their own cookies to personalize content and measure performance. Please read their privacy policies for more information.

6. Consent and cookie managment

When you first visit the website, we display a pop-up window to provide consent. You can always manage your cookie settings through your browser or the cookie settings on our website.

7. Brisanje i blokiranje kolačića

You can delete or block cookies in your browser. Please note that some website features may not work properly if you disable all cookies.

8. Your rights under GDPR 

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to information: You have the right to know what data we collect, for what purpose and how long we keep it.
• Right to access: You can request to review your personal information that we have on record.
• Right to rectification: If any data is inaccurate or incomplete, you have the right to request its correction.
• Right to erasure (“right to be forgotten”): You have the right to request that we delete your data, unless we have to keep it due to legal obligations.
• Right to restriction of processing: you can request restriction of processing of your data in certain cases.
• Right to object: You have the right to object to processing your data for direct marketing.
• Right to data portability: You can request the transfer of you data to another data controller.

To exercise your rights, you can contact us by email at office@exoro.hr or by post at:

EXORO d.o.o.
Kaptolska 2
31000 Osijek
Croatia

Your request will be processed as soon as possible, and no later than within the legal deadline of 30 days. If you believe that your rights have been violated, you have the right to file a complaint with the Personal Data Protection Agency (AZOP).

Request for access or deletion of personal data

If you would like to access your personal data that we process, request its correction or deletion, please contact us by email at  office@exoro.hr We will respond to your request as soon as possible, and no later than within 30 days.