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  • Frequented Asked Questions

Why does my cart contain a Handling Charge for under-the-limit purchase?

We do not deal with piece production and the costs associated with the production of below-the-limit quantities exceed the selling price of the goods. Therefore, for a very small number of pieces, a so-called under-limit fee is automatically added to the basket.

Why can't I only buy 1 piece of my selected product?

You can order one item without printing, but the order will have to be accompanied by a handling fee. If you are only interested in a sample of goods, contact the sales department. We will be happy to lend you a sample for the agreed time.

Why do you specify a price for 1 piece when they can't buy 1 piece?

One item can be added to combined orders that already contain other promotional items. For example, you can build a T-shirt order with only one or very few pieces of each color and size. Ordering only one item is also possible, but with a handling fee.

How do I find out the price of a single print for multiple textiles?

You can insert textiles across sizes, colors, models and even markers into an online print or embroidery calculator (for promotional textiles). You simply calculate the final price of branding for a diverse mix of textiles.

Can I buy as a private person, ie without a VAT ID?

No. We work exclusively with legal entities. And goods that can only be ordered with a VAT ID have this in the product detail.

What is the delivery time for the goods I ordered??

The standard delivery time is 2–5 business days from payment confirmation.

  • For continental Croatia – maximum 8 working days
  • For islands – maximum 10 working days

Saturdays, Sundays, holidays and non-working days are not counted in the delivery time.

If you do not receive your shipment within 8 business days of payment, please contact us so we can track it down or send a replacement.

If the buyer does not collect the shipment and it is returned to the seller, additional charges will be incurred for re-delivery. In the event of unjustified refusal of receipt, the seller has the right to claim compensation for the costs incurred.

What are the working hours?

  • Ponedjeljak – petak: 07:00 – 15:00
  • Subota, nedjelja i praznici: Closed
  • Webshop: www.exoro.hr – open 24/7

How do I get a discount as a legal entity?

******Yes. However, you can only choose from goods from domestic warehouses. Goods that can only be ordered with a VAT ID have this in the product detail.

Who can I contact if I have additional questions?

You can contact us at: